Terms & Conditions

1. Accepting These Terms

Agreement to Terms

By using our website at pitchblackofficial.com or buying our products, you agree to these terms and conditions. This creates a legal agreement between you and us.

Who Can Use Our Website

You can use our website and buy our products if you are:

• 18 years old or older
• Legally able to make purchases in your country
• Not banned from using our website
• Providing true and accurate information

2. Using Our Website

Acceptable Use

You can use our website to:

• Learn about Pitch Black sleep supplements
• Read ingredients and health information
• Place orders for our products
• Contact our customer service team
• Read reviews and testimonials

Website Availability

We try to keep our website running 24/7, but sometimes it might be down for:

• Regular maintenance and updates
• Technical problems we need to fix
• Security updates to protect your information
• Server issues beyond our control

We'll try to give you advance notice when possible, but emergency maintenance might happen without warning.

Your Account Responsibilities

If you create an account with us:

• Keep your password safe and don't share it
• Give us accurate and up-to-date information
• Tell us right away if someone uses your account without permission
• You're responsible for all activity on your account

3. Ordering Products

How Orders Work

When you place an order on our website:

1. You select the Pitch Black products you want
2. You provide shipping and payment information
3. You review and confirm your order
4. We send you an order confirmation email
5. We process and ship your order

Order Acceptance

We have the right to:

• Accept or decline any order for any reason
• Limit order quantities per customer
• Cancel orders if we suspect fraud
• Refuse orders to certain locations if we can't ship there

Product Information Accuracy

We work hard to make sure all product information is correct, including:

• Ingredient lists and amounts
• Product descriptions and benefits
• Prices and shipping costs
• Photos and images

If we find a mistake in your order, we'll contact you before shipping to fix the problem.

4. Payment and Pricing

Payment Methods

We accept these payment methods:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• PayPal
• Other secure payment processors

When Payment Is Charged

• One-time orders: Charged when you place the order
• Subscription orders: Charged on each delivery date
• Failed payments: We'll try again and contact you
• Refunds: Processed according to our refund policy

Pricing and Taxes

• All prices are in US dollars unless stated otherwise
• Prices include applicable taxes where required
• Shipping costs are calculated at checkout
• Prices may change without notice, but won't affect existing orders

Currency and International Orders

For international customers:

• Your bank may charge currency conversion fees
• You may be responsible for customs duties
• International shipping costs apply
• Delivery times may be longer

5. Shipping and Delivery

Shipping Locations

We ship Pitch Black supplements to:

• All 50 United States
• Washington DC and US territories
• Many international countries
• Military APO/FPO addresses

Some locations may have shipping restrictions. We'll tell you at checkout if we can't ship to your address.

Delivery Times

• US orders: 3-7 business days
• International orders: 7-21 business days
• Rush shipping: 1-3 business days (extra cost)
• Free shipping: Available on qualifying orders

Shipping Address Accuracy

Make sure your shipping address is correct because:

• We ship to the exact address you provide
• Incorrect addresses may delay delivery
• You may be charged extra fees for address corrections
• We're not responsible for packages delivered to wrong addresses you provided

6. Returns and Refunds

Our return and refund policies are detailed in our separate Refund Policy page. Here's a quick summary:

Refund Exceptions

We cannot refund:

• Orders placed more than 365 days ago
• Products bought from other websites (not our official site)
• Orders placed with fraudulent payment methods
• Products that were resold by someone else

7. Health Information and Claims

Medical Advice Disclaimer

The information on our website is for educational purposes only. It is not medical advice. Always:

• Talk to your doctor before starting any new supplement
• Tell your doctor about all medications you take
• Don't stop taking prescribed medications without doctor approval
• Seek medical help for serious health problems

Individual Results May Vary

Customer testimonials and results shown on our website:

• Are real customer experiences
• May not represent typical results
• Don't guarantee you'll get the same results
• Individual results depend on many factors

Age and Health Restrictions

Pitch Black is intended for:

• Healthy adults 18 years and older
• Men looking to improve sleep and testosterone
• People without serious medical conditions

Do not use if you:

• Are under 18 years old
• Are pregnant or nursing
• Have serious medical conditions
• Are allergic to any ingredients

8. What You Cannot Do

Illegal Activities

• Breaking any local, state, or federal laws
• Fraud or identity theft
• Money laundering
• Any criminal activity

Website Misuse

• Hacking or trying to break into our systems
• Spreading viruses or malware
• Copying our website content without permission
• Using automated bots or scrapers
• Overloading our servers with requests

Product Misuse

• Reselling our products without permission
• Using products for purposes other than intended
• Giving products to minors under 18
• Making false claims about our products

Consequences of Prohibited Use

If you break these rules, we may:

• Ban you from using our website
• Cancel your orders and refuse refunds
• Report illegal activity to authorities
• Take legal action against you

9. Our Content and Trademarks

What We Own

We own all content on our website, including:

• The Pitch Black brand name and logos
• Website text, images, and videos
• Product formulations and ingredients
• Website design and layout
• Marketing materials and graphics

What You Can Do

You may:

• View and read our website content
• Print pages for your personal use
• Share links to our website on social media
• Quote small portions with proper credit

What You Cannot Do

• Copy large sections of our website
• Use our logos or trademarks without permission
• Create competing products using our content
• Sell or distribute our copyrighted materials

10. Our Responsibilities and Limits

What We Promise

We promise to:

• Provide high-quality Pitch Black supplements
• Ship orders in a timely manner
• Protect your personal information
• Provide helpful customer service
• Honor our refund policy

What We Don't Guarantee

We cannot guarantee:

• Specific health results or benefits
• That our website will never have technical problems
• That shipping will never be delayed
• That our products will work for everyone

Your Responsibilities

You are responsible for:

• Using products safely and as directed
• Consulting with healthcare providers
• Providing accurate order information
• Following these terms and conditions

Force Majeure

We're not responsible for delays or problems caused by:

• Natural disasters (earthquakes, floods, storms)
• Government actions or regulations
• War, terrorism, or civil unrest
• Labor strikes or work stoppages
• Internet or power outages

11. Your Privacy

Your privacy is important to us. Our complete privacy practices are explained in our separate Privacy Policy.

Information We Collect

When you use our website or buy products, we collect:

• Contact information (name, email, phone)
• Shipping and billing addresses
• Payment information (processed securely)
• Website usage data (pages visited, time spent)

How We Use Your Information

• Process and ship your orders
• Send order confirmations and updates
• Provide customer service
• Improve our website and products
• Send marketing emails (you can unsubscribe)

12. Changes to These Terms

When We Update Terms

We may update these terms and conditions when:

• Laws change and we need to comply
• We add new products or services
• We improve our policies for customers
• We need to clarify confusing language

How We Notify You

When we make changes, we will:

• Update the "Last Updated" date at the top
• Post the new version on our website
• Email customers about major changes
• Give you time to review before changes take effect

Effective Date

Changes to these terms become effective:

• 30 days after we post them for major changes
• Immediately for minor updates and corrections
• On the date specified in our email notification

13. Contact Information

Dispute Resolution

If we have a disagreement:

1. Contact our customer service team first
2. We'll try to solve the problem quickly and fairly
3. If we can't agree, we'll use binding arbitration
4. Arbitration is faster and cheaper than court
5. Both sides agree to accept the arbitrator's decision

Governing Law

These terms and conditions are governed by:

• United States federal laws
• Laws of the state where our business is located
• International laws for customers outside the US

Severability

If any part of these terms is found to be invalid or unenforceable, the rest of the terms still apply. We'll replace invalid sections with similar valid terms that accomplish the same purpose.